Build omnichannel personalized experiences

The ultimate tool for creating wildly desirable omnichannel experience

 

 

Personalization drives loyalty by offering customers a tailored, insight-driven experience in their moment of need. Omnichannel personalization has become a key differentiating opportunity for businesses to be more customer-centric and boost conversion, consumer engagement, and lifetime value.

Personalization can deliver 5 to 8 times the ROI on marketing spend and lift sales by 10% or more. By 2020, digital businesses can see a 15% profit increase by using smart personalization engines to recognize customer intent.

With the meteoric rise in e-commerce and m-commerce, both the digital natives and the brick and mortars with digital presences are vying for “me-commerce”—personalizing the customer experience for every customer, during every interaction, across every touchpoint. And their struggle is real—more than half of personalization efforts fail. 

So how do you deliver a wildly successful personalized omnichannel experience?

Download the Whitepaper to learn: 

  • What is personalization?
  • Why omnichannel personalization matters for retail, consumer goods, and financial services brands
  • Top 7 benefits of personalization
  • What powers a personalization engine? Big data, a 360° view of customer, and mobile
  • Case studies on omnichannel personalization strategy of Fortune 500 brands

A deeper look into personalization

Related Article Image

Driving growth and value through omnichannel personalization

Build robust and personalized CX across all digital channels

Related Article Image

Leveraging big data analytics to create data-driven enterprises

Power your personalization engine with big data analytics

Related Article Image

Think digital beyond the transformation

Create a sustainable competitive advantage