Chatbots can not only understand their users but also constantly learn, predict, and adapt to create highly accurate, personalized offerings for customers. Fueling its growth are the explosion of messaging apps, social media, mobility, cloud, the Internet of Things, and landmark breakthroughs in artificial intelligence (AI) techniques like machine learning, natural language processing, and neural networks.
Chatbots, conversational interfaces are becoming the new platform of commerce and customer convenience. Conversational commerce uses technologies consumers enjoy using—such as chat, messaging or other natural-language interfaces.
Check out interesting stats about chatbots in this infographic.