An overview of Natural Language Processing

Shape customer journeys of the future with NLP solutions

Our Natural Language Processing (NLP) infographic gives a quick overview of how NLP technology has evolved over the years and sheds light on its key business applications. It explores how various industries use NLP applications like chatbots and intelligent voice assistants to optimize the customer journey and simplify the business decision-making process.

Connect with Photon to build effective digital capabilities around NLP technology. 

 

In the enterprise world, Natural Language Processing (NLP) has become an essential component of the digital business strategy due to the advantages the technology affords in terms of customer experience, operational effectiveness, and data-driven decision-making. NLP helps companies understand and utilize the vast amount of unstructured text and voice-based data being generated every day. It automates the task of reading text or hearing speech, interpreting it, analyzing the sentiment, and generating appropriate responses.

NLP technology is witnessing rapid adoption across industries—such as retail, CPG, healthcare and pharma, banking and FinServ, and travel and hospitality—owing to its vast untapped potential and growing use cases.

The infographic below presents an overview of NLP and some of its key industry-specific use cases. It reveals why NLP applications—particularly intelligent chatbots and voice-enabled channels—have become a key focus area for enterprises.

 

We are ready to help

A deeper look into future-looking digital strategies

Related Article Image

Redefining the future of human-machine interactions with AI

Harness the power of artificial intelligence to drive new CX

Related Article Image

Maximizing operational efficiency with Robotic Process Automation

Accelerate time to value with Robotic Process Automation

Related Article Image

Download our eCommerce replatforming best practices guide

Leverage a next-gen eCommerce platform to meet growing business demands

A Guide to Natural Language Processing
A Guide to Natural Language Processing
Guide
A Guide to Natural Language Processing

Download our guide to implement NLP technologies—such as chatbots and intelligent voice assistants—to enhance customer experience and optimize business decision-making.

Build Innovative NLP Solutions Get the Guide
Get the Guide